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Printing Reports:
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Tested Products:
We are continually testing products and posting new reports and updates. On a rotating basis we completely update the Product Review reports, testing a new group of products so that every popular report is updated approximately every two to four years. The products that we select for testing change with each report, allowing you to see results for a variety of current products. We publish the results for every product selected. If you no longer see a product listed in a report, it means that it was not selected for the most recent testing.
Before we conduct each Product Review, ConsumerLab members are asked by us (by email invitation) to suggest specific products that we should test, and we rely on these surveys, and results of previous tests, to guide our product selection. CL members are also welcome, at any time, to suggest products and product categories they would like to see tested. As our goal is to identify the best products, be aware that we are unlikely to select products that have failed previous tests or been negatively reviewed by us in the past. Keep in mind that there are over 1,000 brands of supplements sold in the U.S. and over 30,000 products and we can only test so many.
Companies are welcome to have their products tested through our Quality Certification Program. Products that pass testing in this program are added to the respective reports and are noted as having been tested through the certification program.
If you are a company whose product has failed testing in one of our reviews, you may obtain additional information at no cost, as described in our Policy Toward Manufacturers of Products that Fail to Pass CL Testing. For more information, contact research@consumerlab.com.
General Information:
Due to the large volume of messages that ConsumerLab.com receives, we cannot reply to every e-mail. We do our best to respond to as many as possible and in a timely manner.
Please note that ConsumerLab.com is unable to dispense medical advice nor respond to questions concerning the test status of products not reported on its website. Other questions relating to our research can be sent to info@consumerlab.com.
Testing of Products for CL Certification:
Reporting Problem with a Product:
If you have experienced an unexpected and adverse reaction due to a dietary supplement, nutritional product, or generic drug, we would like to hear about it, as we may investigate the problem.
Custom Analysis:
In addition to testing products for our Product Reviews and the Quality Certification Program, we can assist researchers who need to assess the quality of products to be used in clinical trials. If you are a researcher, email your specific needs to research@consumerlab.com for a quote.
Unfortunately, we are unable to test products sent by individuals and do not test products or provide consulting for litigation. We also do not provide recommendations of outside laboratories.
If you have a quality concern about a product, please email information about that product to info@consumerlab.com. We will consider purchasing and testing it as part of a future Product Review.
Survey Report and PriceCheck Program:
For information about purchasing market research reports based on ConsumerLab.com's Annual Vitamin & Supplement Users Survey or about ConsumerLab.com’s PriceCheck program, email bizdev@consumerlab.com or call (609) 936-0770.
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