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Online Subscription Questions:
If you are having difficulty or questions with subscribing or with your subscription, please first click below on "Solutions to Subscription Problems." These simple solutions address most problems. If you still need to send a message, we will try to get back to you as soon as possible, but allow up to 3 business days for us to research your question and reply.
Solutions to Subscription Problems (click here)
E-mail address for additional help:
subscription@consumerlab.com
Email Newsletter Problems:
If you are not receiving our free newsletter but have signed up for it, be sure that you and your Internet Service Provider are not blocking the domains "@email.consumerlab.com" and "@consumerlab.com". You should also add these addresses to the “safe list” in your email settings to be sure that the newsletter does not end up in your junk mail. You may also want to confirm that we have your current e-mail address. Type your email address into the box on the newsletter sign up page. The system will either add your new address or inform you that you have already signed up.
We do not send attachments with our newsletters. If you receive an attachment with a newsletter, you can ignore it. Some Internet service providers, such as AOL, remove graphics from messages and place them in attachments. The graphics are not important to the substance of the message.
Group/Institutional Subscriptions:
groupsubscription@consumerlab.com
Printing Reports:
You are welcome to print out reports for your individual use. The pages are formatted to fit on most modern systems, but if the sides of the pages are being cut off on your print out, reduce the page to about 75% of the normal size. This can be done from your browser. Using Internet Explorer, for example, click File > Page Set Up > Printer > Properties and then clicking on an option to change printing effects in order to reduce the image size.
Tested Products:
We are continually testing products and posting new reports and updates. On a rotating basis we completely update the Product Review reports, testing a new group of products so that every popular report is updated approximately every two to three years. The product that we select for testing change with each report, allowing you to see results for a variety of current products. We publish the results for every product selected. If you no longer see a product listed in a report, it means that it was not selected for the most recent testing. Keep in mind that there are over 1,000 brands of supplements sold in the U.S. and we can only test so many. Subscribers are welcome to suggest products which they would like to see tested.
Companies are welcome to have their products tested through our Voluntary Certification Program. Products that pass testing in this program are added to the respective reports and are noted as having been voluntarily tested.
If you are a company whose product has failed testing in one of our reviews, you may obtain additional information and a sample of the tested product at no cost, as described in our Policy Toward Manufacturers of Products that Fail to Pass CL Testing. For more information, contact research@consumerlab.com.
General Information:
Due to the large volume of messages that ConsumerLab.com receives, we can not reply to every e-mail. We will do our best to respond to as many as possible and in a timely manner.
Please note that ConsumerLab.com is unable to respond to questions concerning the test status of products not reported on its Web site. Nor can we dispense medical advice. Other questions relating to our research can be sent to info@consumerlab.com.
Testing of Products for CL Certification:
bizdev@consumerlab.com
Custom Analysis and Consulting:
research@consumerlab.com
Content Licensing:
bizdev@consumerlab.com
Order a Technical Report:
publications@consumerlab.com
Advertising:
Click here for information or contact:
advertising@consumerlab.com
Media Inquiries:
media@consumerlab.com
Or call the Main Number below and request the President's Office.
Mailing Address:
ConsumerLab.com, LLC
333 Mamaroneck Avenue
White Plains, NY 10605
Main Number: (914) 722-9149
Toll Free: (888) 502-5100
For Licensing, Advertising, or Technical Reports: 609-936-0770
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